Delivery and Returns

UK Delivery Address 

FREE DHL Standard Shipping (estimated 3 - 5 working days) on orders over £100

Orders under £100:

Premium Standard DHL Go Green (estimated 3 - 5 working days): £8.95 

Standard via Royal Mail (estimated 3-5 working days): £4.95

DHL Express (est. 1- 2 working days) : £10.95 (estimated delivery 2 working days)

All services include online tracking on delivery to give you peace of mind.

From time to time we also offer special free delivery periods. So not to miss out, we suggest joining our Style Club for updates, inspiration, exclusive offers and more!

European & International Delivery Address

We currently ship to: 

Australia*, Austria*, Belgium, Bulgaria, Canada, China, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Hong Kong, Hungary, Iceland, India, Ireland, Japan*, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, New Zealand*, Norway, Poland, Portugal, Romania, Singapore*, Slovakia, Slovenia, South Korea*, Spain, Sweden, Switzerland, Turkey, UAE, and USA

Standard Shipping (estimated 5-8 working days): FREE on orders over £100**

Standard Shipping (estimated 5-8 working days) on orders under £100: £9.95 

All standard shipping is TRACKED for your additional peace of mind. 

Express International Shipping (estimated 2 -3 working days): 

From £17.50 for Belgium, France, Germany, Ireland, Luxembourg, Monaco and The Netherlands

From £18.50 for USA 

From £20.50 for Austria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Hungary, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden

From £25.50 for Australia and Canada

From £19.50 for Greenland, Iceland, Montenegro, Norway, Switzerland, Turkey, Bulgaria, Moldova, Ukraine

From £27.50 for China, Hong Kong, Japan, New Zealand, Singapore, South Korea and United Arab Emirates

 *due to recent events, FREE standard shipping to this country is currently unavailable. So you don't miss out on our new arrivals or special offers, you can still place an order with us, and we have introduced a new option of Royal Mail Tracked (5-7 working days) for £16. Alternatively for free shipping select Standard at checkout we will ship it to you as soon as your country's restrictions are lifted. And of course we will update you when this happens. 

**exclusions apply: free standard shipping is not available on orders including faux fur coats by Jakke. 

Please note international orders be subject to duties and taxes by the local customs authority. Import duties and taxes are not included in the item price or shipping cost. You are responsible for the calculation and charges. You may find this tool helpful to calculate the cost. The amount of duties, customs, and taxes are determined by the country, and we do not collect any duties or taxes during the order transaction process. 

Europe & International Express orders are delivered via DHL. All shipments are collected from a distance, and your order can be delivered at a safe proximity without contact. 

Europe & International Standard orders are collected and processed by DHL, and then passed on to your national postal service once they have passed through customs. Please visit your national postal service's website to find out more about their safety response to coronavirus.  

For full details of our terms and conditions please see our Terms of Use.

Returns & Exchanges From a UK Address 

You have 14 days from the date you receive your order return it to us / exchange it. Returns and exchanges from a UK address are FREE in accordance with our Returns and Exchange Policy.

Simply fill in the form located on the ‘Request a Return’ in the bottom right corner of the website, and follow the instructions.

You will be able to print off a pre-paid shipping label from us or, if you don't have a printer, we'll let you know the address to send your return to and we will refund you the amount. 

Please make sure you return any item in perfect saleable condition with all tags and labels still attached and in its non-damaged original packaging. 

Please note, free returns does not apply to any orders placed through 3rd party websites such as Chicmi and a eBay. 

Returns & Exchanges From an European or International Address 

If you wish to return or exchange an order from a European or other International address, please email

Once we have received and confirmed your return/exchange request, you will need to arrange the return at your own cost. Your return must reach us within 14 days of the date it was delivered to you.

We recommend you use a trackable method and retain proof of posting.

Please make sure you return any item in perfect saleable condition with all tags and labels still attached and in its non-damaged original packaging.

Terms and Conditions 

For full details of our terms and conditions please see our Terms of Use.